Store Manager

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The day-to-day activities

  1. Customer First
  • Customer-Centric Approach: Prioritizing customer satisfaction and feedback drives continuous improvement in service quality.
  • Interact with customers & support customers all time
  • Supervise store operations during each shift to ensure a good customer experience
  • Proficiency in collecting, analyzing, and acting upon customer feedback to deliver the continuous customer experience improvement
  1. Employee Management
  • Plan work schedules & manage the operation of the store;
  • Monitor all activities during shifts, ensuring all staffs follow company procedures and regulations (BFSCE standards, demeanor, uniforms..)
  • Generate operation reports as required (daily, weekly, monthly).
  • Evaluate employees’ performance and build development plans for them
  • Recruit proper staff & provide training on relevant knowledge and skills for employees;
  • Build teamwork culture regarding the company’s working culture.
  1. Business Growth
  • Implement marketing activities as required. Proposing suitable programs at the store to increase frequency of current customers & attract new ones.
  • Grow sales and control store cost to ensure monthly revenue, P&L (Profit and Loss) and related metrics;
  • Control inventory, plan for ordering and handling inventory
  1. Revenue management
  • Ensure monthly revenue, P&L (Profit and Loss) and related metrics;
  • Control sales costs, labor costs, inventory and other expenses

Job requirements

  • Age: 21 and above
  • Education: Bachelor’s degree in Business Administration/ Hospitality Management or similar field
  • Experience: Minimum of 1 year in Retail/Food & Beverage/ Hospitality industry or minimum of 6 months experience in Crew Leader position, with at least 6 months at customer-facing position.

How to Apply