The day-to-day activities
- Customer First
- Customer-Centric Approach: Prioritizing customer satisfaction and feedback drives continuous improvement in service quality.
- Interact with customers & support customers all time
- Supervise store operations during each shift to ensure a good customer experience
- Proficiency in collecting, analyzing, and acting upon customer feedback to deliver the continuous customer experience improvement
- Employee Management
- Plan work schedules & manage the operation of the store;
- Monitor all activities during shifts, ensuring all staffs follow company procedures and regulations (BFSCE standards, demeanor, uniforms..)
- Generate operation reports as required (daily, weekly, monthly).
- Evaluate employees’ performance and build development plans for them
- Recruit proper staff & provide training on relevant knowledge and skills for employees;
- Build teamwork culture regarding the company’s working culture.
- Business Growth
- Implement marketing activities as required. Proposing suitable programs at the store to increase frequency of current customers & attract new ones.
- Grow sales and control store cost to ensure monthly revenue, P&L (Profit and Loss) and related metrics;
- Control inventory, plan for ordering and handling inventory
- Revenue management
- Ensure monthly revenue, P&L (Profit and Loss) and related metrics;
- Control sales costs, labor costs, inventory and other expenses
Job requirements
- Age: 21 and above
- Education: Bachelor’s degree in Business Administration/ Hospitality Management or similar field
- Experience: Minimum of 1 year in Retail/Food & Beverage/ Hospitality industry or minimum of 6 months experience in Crew Leader position, with at least 6 months at customer-facing position.
How to Apply
- South & Central – please send your CV to [email protected]
- North – please send your CV to [email protected]