Join us!

Highlands Coffee awaits you

Are you ready to join us in bringing Highlands Coffee to every corner of Vietnam and helping over 100 million people start their day with a fragrant cup of coffee?
Explore the heartbeat of our success story.
 
Welcome to the backbone of our dynamic and growing workforce. We’re missioned to attract, nurture, engage, and retain each individual out of 10,000 members who power Highlands Coffee’s mission to champion deliciously affordable modern Vietnamese coffee and cafe lifestyle experience everywhere, every day, every customer.

We don’t just complete tasks; we set ambitious challenges that drive innovation.

The Product Innovation Team fuels the development of new products, from ideation to launch and beyond. United by a passion for creativity and collaboration, we blend diverse expertise to create a brand-relevant product pipeline of innovation. We thrive on tackling challenges collaboratively, leveraging our diverse expertise to create exceptional customer experiences. We aim to establish Highlands Coffee as the market leader in the lifestyle café sector that aligns with evolving customer preferences.

Explore the melting pot to drive top-line growth of Highlands Coffee.
 
Challenges drive our growth! Our team is a dynamic blend of talents, including strategic planners, procurement specialists, quality management experts, data analysts, and operations professionals. Together, we manage the end-to-end supply chain across various formats and regions, fueling Highlands Coffee’s expansion beyond its 800 stores nationwide.
Explore the go-to team that fosters brand presence across Vietnam.
 
We’re all about potential expansion opportunities. It’s up to our team to seal the deal on new geographic areas in 03 regions of Vietnam, reach new customers, and bring Highlands Coffee to every corner of the country. They’re the savvy problem-solvers that ensure Highlands Coffee stays ahead of the game!
Explore the secret power of our legal advisors for Highlands Coffee’s sustainable growth.
 
Our Compliance & Licensing Team is a group of ultimate navigators of the law-and-business intersection. Each team member plays a crucial role in helping both internal and external partners comply with ethical and regulatory standards. We are proud of our diverse skills and unwavering commitment as we create the legal foundation that propels Highlands’ success.
Explore the art of storytelling to get Highlands Coffee closer to its customers.
 
We position Highlands Coffee as a thoughtful brand that connects with our engaged customers through a blend of data-driven insights, customer intelligence, and visionary strategies. By creating interest in the brand and fostering desire for our unique offerings, we craft impactful narratives that not only showcase Highlands Coffee’s services but also convert those desires into purchases. We carefully manage our corporate and brand image while supporting a diverse range of stakeholders – from customers to merchants and delivery partners – ensuring a consistent and trusted presence in the market.
Explore the creative minds of all nationwide stores.
 
Our design is not just functional but delightful, cultural and purposeful. We create innovative and culturally resonant concepts and store designs that reflect and enhance our brand’s identity, defining the modern Vietnamese café experience and connecting to the streets and neighborhoods.
Explore the engine that ensures Highlands Coffee’s position in the coffee chain in Vietnam.
 
The Finance & Accounting team is a cornerstone of our growth and success. Beyond managing daily financial operations, we play a pivotal role in shaping the organization’s strategic direction, driving financial health by developing and executing financial and operational strategies. We collaborate closely with internal and external stakeholders, offering analytical insights, anticipating financial risks and opportunities, streamlining capital planning, and crafting solutions to enhance efficiency and performance. Our team provides crucial input to business strategy and ensures sound decision-making that propels Highlands Coffee toward future growth.
We make sure all members of over 800 stores of Highlands Coffee meet our standards.
 
We delve into designing and implementing a culture of learning and development across all 800 stores nationwide. We are dedicated to embedding and executing Tan-Tam Service principles in food, beverage, customer service, and management, ensuring that every team member contributes to our high standards of excellence.
Explore the unique factory that manufactures tons of high-quality coffee.
 
Within the total area of nearly 24,000m2, our unique factory can produce 10,000 tons of coffee per year, applying Lean Manufacturing and 6 Sigma Models for productivity and cost-effectiveness.
In addition to the manufactured quantity of coffee, its quality is our top priority. We are committed to producing optimal coffee products under the global food safety standards of FSSC 22000, ISO 22000, and HACCP.
Explore the supporting team for Operations.
 
Our team of talented professionals bridges the gap between Frontline and Backline operations, offering essential facilities, technical expertise, and support for all stores. We play a crucial role in ensuring the efficient, safe, and cost-effective use of resources while maintaining compliance with existing regulations. Ultimately, we contribute to the long-term success and sustainability of each new store, driving overall excellence across our network.
Explore the vigilant guardians for Highlands Coffee’s quality management system.
 
The Quality Control Team is dedicated to safeguard Highlands Coffee, our customers, and partners from internal and external threats. We uphold BFSCE standards – Beverage, Food, Service, Cleanliness, and Environment, ensuring exceptional product and service quality across our store network, enhancing quality standards, and maintaining strict adherence to external and internal regulations.
Explore the elite team of tech savvy enthusiasts for innovative IT solutions.
 
We’re a team of dedicated tech experts focused on ensuring the seamless operation of our offices and over 800 stores. By collaborating closely, we handle a range of tasks to keep our applications and data highly secure, supporting Highlands Coffee’s growth in a safe and reliable manner.