Welcome and serve customers by following Highlands Coffee standards;
Respond to customer inquiries accurately and courteously, ensuring comprehensive product knowledge;
Handle customer complaints or feedback professionally, promptly notifying Store Manager;
Optimize the capacity of the store while ensuring comfortable environment for all customers.
Performing Daily Operational Tasks
Up selling when appropriate (promotion information, related items such as packaged coffee, thermos bottles, etc.);
Carry out tasks related to opening and closing the store as instructed;
Follow standards of hygiene regulations at the store;
Ensure cleanliness of customer and work areas: clearing tables, wiping surfaces, arranging tables and chairs, etc.;
Assist in collecting customer information to build database if needed;
Provide delivery service when necessary.
Job requirements
Age: 18 and above
Education: At least high school diploma, prefer College or University students in all majors, with priority in Marketing/ Business/ Restaurant – Hotel Management /Food Science.