Server

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The day-to-day activities

  1. Providing Dedicated Customer Service
  • Welcome and serve customers by following Highlands Coffee standards;
  • Respond to customer inquiries accurately and courteously, ensuring comprehensive product knowledge;
  • Handle customer complaints or feedback professionally, promptly notifying Store Manager;
  • Optimize the capacity of the store while ensuring comfortable environment for all customers.
  1. Performing Daily Operational Tasks
  • Up selling when appropriate (promotion information, related items such as packaged coffee, thermos bottles, etc.);
  • Carry out tasks related to opening and closing the store as instructed;
  • Follow standards of hygiene regulations at the store;
  • Ensure cleanliness of customer and work areas: clearing tables, wiping surfaces, arranging tables and chairs, etc.;
  • Assist in collecting customer information to build database if needed;
  • Provide delivery service when necessary.

Job requirements

  • Age: 18 and above
  • Education: At least high school diploma, prefer College or University students in all majors, with priority in Marketing/ Business/ Restaurant – Hotel Management /Food Science.
  • Working hour: Part-time/Full-time