Coordinate and organize tasks within the shift to ensure store operations run smoothly;
Monitor activities during the shift, ensuring all staffs follow company procedures and regulations (BFSCE standards, demeanor, uniforms, etc.);
Ensure all products are prepared accurately regarding to the recipe, ingredients and standards before serving to customers;
Handle customer service issues arising during the shift, effectively manage customer flow at all times.
Open and close shifts, monitor customer movement in and out, and orders during the shift.
Employee Training
Provide comprehensive training on product knowledge, services, procedures, etc., for new employees;
Re-train and regularly assess the knowledge of employees in all positions within the store.
Inventory & Revenue Management
Manage revenue/cash flow and cashier reports during the shift;
Manage goods, equipment, and ordering according to regulations, control daily deliveries and cancellations of product;
Report inventory stock monthly;
Report revenue and any issues arising during the shift.
Job requirements
Age: 18 and above
Education: At least high school diploma, prefer College or University students in all majors, with priority in Marketing/ Business/ Restaurant – Hotel Management /Food Science.
Experience: Minimum of 6 months in a similar position or experience in all 3 positions: Sales, Server, Barista.