Crew Leader

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The day-to-day activities

  1. Operations Management
  • Coordinate and organize tasks within the shift to ensure store operations run smoothly;
  • Monitor activities during the shift, ensuring all staffs follow company procedures and regulations (BFSCE standards, demeanor, uniforms, etc.);
  • Ensure all products are prepared accurately regarding to the recipe, ingredients and standards before serving to customers;
  • Handle customer service issues arising during the shift, effectively manage customer flow at all times.
  • Open and close shifts, monitor customer movement in and out, and orders during the shift.
  1. Employee Training
  • Provide comprehensive training on product knowledge, services, procedures, etc., for new employees;
  • Re-train and regularly assess the knowledge of employees in all positions within the store.
  1. Inventory & Revenue Management
  • Manage revenue/cash flow and cashier reports during the shift;
  • Manage goods, equipment, and ordering according to regulations, control daily deliveries and cancellations of product;
  • Report inventory stock monthly;
  • Report revenue and any issues arising during the shift.

Job requirements

  • Age: 18 and above
  • Education: At least high school diploma, prefer College or University students in all majors, with priority in Marketing/ Business/ Restaurant – Hotel Management /Food Science.
  • Experience: Minimum of 6 months in a similar position or experience in all 3 positions: Sales, Server, Barista.