The day-to-day activities
The mission of this position is to serve as an intermediary in promoting the development plans and market expansion criteria of Highlands Coffee to potential partners, while also collecting and coordinating with relevant stakeholders regarding potential locations introduced through key channels such as media platforms, internal personnel within the corporation, and brokerage networks in the market. The role is responsible for ensuring effective control and access to all potential sites in accordance with the planned quantity and quality targets through additional channels alongside the direct sourcing efforts of the Site Finder team.
To primarily manage and oversee the location channels of Highlands Coffee
- Monitor, control, and respond to location leads sourced from the corporation’s internal workforce through the official email channel (gioithieudiadiem.vtijs.com), Apps and direct communications.
- Record and implement information and guidance provided by the Real Estate management team and the Board of Directors.
- Monitor, engage with, and record location leads generated through the company’s communication channels, including customer service and official company websites.
- Coordinate the organization of workshops and engagement sessions with brokerage partners to communicate cooperation-related information and requirements.
- Collaborate with relevant departments to continuously update, adjust, and communicate the latest information regarding Highlands Coffee’s market expansion needs across the company’s communication channels.
- Promptly distribute and assign all received location information from various sources to the responsible Site Finders.
- Respond to, document, and resolve issues arising in relation to partners who introduce potential locations.
Commission payment
- Verify the validity and accuracy of expenses related to location referral payments in accordance with company policies and regulations.
- Prepare payment budget plans and monitor the disbursement budget accordingly.
- Handle and process documents and procedures related to payment activities.
- Prepare clear and timely monthly reports for projects involving referral fee payments.
Administrative documentation
- Coordinate and support the processing of administrative documents and records related to the Northern Site Finding team.
- Complete reports related to the nationwide Site Finder team.
- Handle documentation and procedures related to acquiring potential locations under the guidance of direct supervisors.
- Perform other tasks as assigned by the direct manager and Head of Department (HOD).
Job requirements
Education/ Training Qualifications
Bachelor’s degree in Business, Customer Service, or a related field.
Experience:
- 03+ years of experience in sales, Customer Service, Administration.
- Experience in retail, F&B
Skills (Ability to):
- Strong communication skill, Data analyst and interpersonal skill.
- Proactive, self-motivated, and able to work independently within assigned task.
- Results-oriented and able to work under pressure to meet site acquisition targets.
- Good organizational skills for managing site data, updates, and follow-up actions.
- English proficiency is a plus.
- Proficient in using MS Office and reporting tools; be good at presentation by visualization and communication online.