The day-to-day activities
Brief summary of job profile: The Demand Planner is responsible for analyzing historical sales data, identifying trends, and forecasting future demand to support the effectiveness of the overall operation & planning processes. This role will work closely with cross-functional teams and use the insights gained from data analysis to make informed decisions, optimize inventory levels, and ensure the efficient and cost-effective fulfillment of customer orders across all the Highlands Coffee store networks. Key Accountabilities: Data Management and Analysis- Analyze historical sales data, market trends, seasonality and customer behavior, cleansing outliers to identify underlying patterns and key drivers of demand.
- Generate baseline forecast by products by stores for Highland system wide.
- Manage and organize large sets of data, extract, manipulate, and analyze data from various sources to derive meaningful insights & create comprehensive demand plans.
- Work closely with cross-functional teams such as Store Operations, Marketing, Finance and Product teams to gather relevant information to derive meaningful insights.
- Ensure data integrity and quality to support informed decision-making.
- Propose and maintain statistical models and forecasting algorithms to predict future demand.
- Utilize forecasting techniques and demand planning methodologies to generate accurate and reliable demand forecasts.
- Conduct root cause analysis to identify and address issues impacting demand planning & forecasting, propose solutions, and implement corrective actions.
- Continuously monitor and adjust demand plans to respond to changing customer preferences, market conditions, and business priorities.
- Integrate all forecast building blocks (baseline, promotion, seasonality, market trend…) to create a concrete S&OP number with full documents captured activities, assumptions, and changes.
- Regularly engage & leverage the insights gained from the Store Operations team to understand the unique characteristics, nuances of individual stores & their customer bases, refine demand forecasting models and improve the accuracy of demand plans.
- Utilize demand planning software tools to improve the efficiency and accuracy of the forecasting process.
- Prepare monthly/ required clear, concise, and actionable demand planning reports for relevant stakeholders.
- Assist in integrating and standardizing the S&OP Process.
Job requirements
- Bachelor’s Degree in Supply Chain Management, Management Information System, Business Analytics, or a related field.
- 02+ years of experience in demand planning, forecasting, or supply chain analytics, preferably in the retail or food service industry.
- Proficiency in using demand planning software and data analysis tools (e.g. Excel, SQL, Power BI, forecasting applications)
- Proficiency in data analysis, statistical modeling, forecasting techniques and demand planning methodologies.
- Strong business acumen and understanding of the coffee industry is preferred.
- Organized, high attention to detail and a high level of accuracy in work.
- Mindset of continuous learning and improvement to enhance skills and stay updated in demand planning field.
- High adaptability and flexibility to handle uncertainties and changes in the business environment.
- Ability to work independently and manage multiple tasks simultaneously
Application: Candidates please send your CV in English to email: [email protected]