Customer Supply Chain Senior Manager

The day-to-day activities

Brief summary of job profile:

This role is responsible for:

• Leading the Supply Chain customer care operations team to provide the best service to stores and customers
• Ensuring right stock availability, right time, and right quality
• Monitoring data and metrics to drive operational efficiency and cost-effectiveness

Key Accountabilities:

1. Planning and Budgeting

• Develop a comprehensive plan of the customer care operations team to support the seamless integration and optimization of purchasing, logistics, and store operations
• Propose the budget, resources allocation, priorities setting, and oversee the execution of the plan & budget management
• Continuously evaluate and refine the plan & budget based on changing market conditions and customer demands
• Track and manage key supply chain efficiency metrics, such as cost-to-serve, to identify opportunities for optimization and cost reduction

2. Operational & Inventory Management

• Oversee the day-to-day supply chain operations, including monitoring inventory management processes, managing the order fulfillment process, and ensuring accurate PO placement and pricing to maintain optimal stock availability and achieve targeted on-time and in-full (OTIF) delivery performance at stores
• Drive continuous improvement across end-to-end order management lifecycle, identifying root causes for performance gaps and delivering results through scalable solutions
• Identify and implement best practices to optimize inventory management, distribution, and product availability
• Partner with QA/QC to ensure compliance with relevant policies, regulations, and industry standards (labeling, Halal, ingredient content…)
• Facilitate new product rollouts, LTOs, deletions, and transitions with distributors and suppliers. Identify risks and propose solutions to support supply in meeting demand
• Gather and incorporate customer feedback to enhance the overall customer experience

3. Supply Chain Stakeholder Management

• Serve as the primary point of contact for stores to address all supply chain-related issues, collaborating with cross-functional teams (including store operations, procurement, and suppliers) to resolve problems
• Drive the collaboration with Procurement key sourcing activities, milestones and manage supplier relationship to provide a steady supply, availability and efficient production lead times maintaining brand specifications
• Develop partnerships across key stakeholders including Store Operations, Marketing, Product Innovation, Planning and Finance to leverage best practices and create cross-functional alignment
• Lead the implementation of administrative processes and procedures to ensure smooth day-to-day operations of the function

Job requirements

• Bachelor’s Degree in Business Administration, Supply Chain, Logistics or a related field
• 07+ years of experience in supply chain operations, customer care or retail management
• Strong analytical and problem-solving skills with the ability to interpret data, make data-driven decisions and perform root cause analysis
• Strong customer & result orientation, emphasis on service quality, and ability to adapt
• Excellent communication and stakeholder management skills; conflict resolution skills
• Respond quickly to urgent situations
• Excellent organizational skills, ability to prioritize tasks and meet constant deadlines with strong attention to detail and quality control
• Fluent English in Speaking and Writing